The Australia.National-Lottery.com team is here to help if you want to contact us with any enquiries. The best way to get in touch is via email, and we will aim to respond as quickly as we can.
You may not even need to seek our assistance. The FAQs below show some of the questions we get asked most frequently, so you can find out everything you need to know here or by navigating to another section of the site.
There are a few ways to find out if your ticket is a winner. You can find all the latest winning numbers on the Results page, or use any of the individual Checkers on the website. Just find the game of your choice and enter your numbers. You can also check numbers in-store by taking your tickets to a retailer.
If you've won a prize, go to the How to Claim page to find out what you need to do next. It's very easy to claim a prize, but the procedure to follow depends on how much you have won and where you bought your ticket.
It is not possible to play directly on Australia.National-Lottery.com. The Checkers on this site allow you to enter numbers, but these are aids to help players find out if they have won. The only way to win a prize is to buy a ticket and match the winning numbers.
If you have purchased an entry from an online provider, you will be notified automatically and paid out.
You cannot create an account on Australia.National-Lottery.com. This website only provides results and information. If you have an account with a lottery provider, you will need to visit the relevant website to access your account.
Yes, you can take part in a number of international lotteries from Australia. Go to the Play Online page to see the games that are available, then select one of the links if you wish to take part. You will be taken to a licensed and regulated online service which is tailored towards international players.
The Lottery Company Ltd
As National-Lottery.com is an independent results service for National Lotteries around the World, we are not a lottery operator. As such, we ask that you do not post any lottery tickets to this address, as we cannot process them. If you have a winning ticket, you should contact your National Lottery directly to claim.
Contact Your Lottery Operator Directly
Calling from Western Australia - 133 777
Calling from All Other States - 131 868
Calling from Overseas - + 61 7 3877 1000
Locked Bag 7
Golden Casket: Shop 1, 180 Ann Street, Brisbane, QLD
NSW Lotteries: 6 Memorial Drive, Granville, NSW
Tatts: 5 Bowen Crescent, Melbourne, VIC
SA Lotteries: 188 Richmond Road, Marleston, SA
Lotterywest: 38 Station Street, Subiaco, WA 6008